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Refund policy

🛠️ Torqi Return, Refund and Warranty Policies

Effective Date: 4/1/2025
 Applies to all purchases made on Torqi.shop

📦 14-Day Returns

We want you to be satisfied with your purchase. You may return any part within 14 days of delivery if:

  • The part is unused and in original condition.

  • You have the original receipt or order confirmation.

  • You will need to pay for the return shipping.
  • We do not charge a restocking-fee.

🛡️ 1-month Warranty on All Parts

All parts sold through Torqi come with a 1-month warranty from the date of delivery. If a part becomes defective within this time frame:

  • You are eligible for a replacement, repair, or refund.

  • You must provide:

    • Your order number

    • A description of the issue (photos help!)

  • Warranty claims must be submitted within 1 months of delivery.

🔧 Important: Customers are responsible for the shipping cost on warranty claims.

🚫 What’s Not Covered

  • Parts damaged from misuse, incorrect installation, or accidents

  • Parts that have been altered or repaired without approval

  • Clearance/final sale parts (not returnable, but still under warranty if defective)

🔄 How to Start a Return or Warranty Claim

  1. Email us at sales@torqi.shop

  2. Call us at 📞 (438) 801-9991

  3. Provide your order number and a description of the issue

We’ll respond within 1–2 business days with next steps. 

  • If your return is initiated 14 days from the confirmed delivery day of you part, it will be approved.
  • Next, you will have to purchase a shipping label and ship the part to 679 25e Av, Saint-Eustache, QC J7R 4K3, Canada
  • Once the part is received, it will be inspected. This takes 1-2 business days.
  • If the part passes inspection, was delivered in the state it left the facility, and was returned in a timely manner, we will process a refund to the original payment method.
  • The whole process after from the point we receive the part, to the point your money is returned can take up to 5 business days.

💸 Refunds & Replacements

  • Refunds are issued to the original payment method

  • Replacements depend on inventory availability

  • If a replacement is not available, we’ll offer a refund or store credit

🧾 Questions?

We’re here to help:
 📧 sales@torqi.shop
 📞 (438) 801-9991