Torqi Shipping Policy

📅 Effective Date: 4/1/2025
🌐 Website: https://torqi.shop
📩 Contact: info@torqi.shop
📞 +1 818-913-9298

📦 1. Shipping Coverage

We currently ship parts nationwide across Canada.
🌍 International shipping may be available for select items — please contact us in advance to confirm availability and rates.

⏱ 2. Order Processing Time

All orders are processed within 1 business day.
Orders placed on weekends or holidays will be processed the next business day.

🚚 3. Delivery Timeframe

Delivery typically occurs within 2–7 business days after your item ships.
Arrival times depend on your location and the selected carrier.

💳 4. Shipping Costs

Shipping rates are calculated at checkout based on:

📦 Package size and weight
📍 Delivery destination

Large or heavy parts may include additional freight charges, which will be clearly displayed before you pay.

🔍 5. Tracking Information

After your order is shipped, you'll receive a tracking number by email.
Tracking updates may take up to 24 hours to activate.

🛠 6. Damaged Items

If your order arrives damaged:

📸 Contact us within 48 hours at info@torqi.shop
Provide photos of the item and its packaging
We’ll coordinate a repair, replacement, or refund as quickly as possible.

❓ 7. Need Help?

For any questions about your shipment, reach out to us:

📧 info@torqi.shop
📞 +1 818-913-9298

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